I’d Like to Complain... - Letter of Complaint

Short overview of the lesson:

• Discuss common frustrating service situations and decide which ones are worth complaining about. 
• Read two complaint letters and evaluate which one is more effective (and why). 
• Identify key features of an effective letter (formal tone, details, clear request, logical structure). 
• Improve informal phrases by finding and practising their formal equivalents. 
• Practise formal complaint language through rewriting tasks (neutral, formal upgrades). 
• Review and consolidate letter structure with a sorting task (greeting → request → closing). 
• Plan a formal letter of complaint based on a realistic scenario (charged twice), focusing on paragraph content before writing.