The Dos and Don’ts of Conflicts

Short overview of the lesson:

• Discuss common situations and their potential for conflict.

• Read statements about conflict resolution and decide whether they are true or false.

• Watch the video The Dos and Don’ts of Workplace Conflict and complete comprehension tasks.

• Learn useful vocabulary to talk about conflict and practise using it.

• Discuss and practise using phrases for resolving conflict.

• Read and discuss additional strategies for de-escalating conflict.

• Complete four interactive missions to earn your Conflict Resolver Badge.

• Role-play conflict scenarios.

• Access extra tasks for additional practice.

• Complete revision tasks for recycling vocabulary and improving results.